Product fell way short of our expectations as well as the as the Terms of Service per David at TRMNL HQ. The TRMNL has two issues that we came across that should be addressed. The battery, while fully charged, only lasts about 48 hours while displaying our Tempest Weather that we have set to refresh every 15 minutes. And the TRMNL has to be reset on the back almost every 4 hours in order to keep current on the weather for its 15 minutes refresh setting. It is a great idea, we just believe it's not ready yet. And the email we received from David, lacks just about everything. Our message - Procedures for returning? It just isn't working like we hoped. Every 4 hours or so we have to reset it so it will update the Tempest weather playlist screen. And we have it set for 15min refresh. We have no issues with anything else on our wifi. His message -
Hi there, thanks for reaching out. As per our Terms of Service, we do not offer refunds since we're a startup - which I know feels strange in our world of Amazon returns. Nothing to try and figure out what was going on, no assistance what-so-ever, no suggestions. We will not and cannot recommend this product. If anything, it needs to be removed from selling until they figure out what they are doing. Again, it is a grand idea. We love the idea of what it can do, it just isn't worth it.